Select hospitality staff with online assessments
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Sunday 21 December 2025
What is a hospitality assessment?
A hospitality assessment helps you check whether someone truly fits a role in hospitality, for example in front of house, back of house, or as a team leader. During the assessment, key areas are mapped out, such as knowledge, skills, cognitive ability, and work behavior. Think of how someone handles busy periods, works with others, communicates with guests, and makes decisions during a fast-paced shift.
At TestGroup, hospitality assessments are fully online. You simply invite candidates, they complete the assessment at a time that suits them, and you receive a clear report afterwards. You can see it as a professional evaluation that helps you assess competencies, abilities, and work behavior in relation to the role. This way, you rely less on gut feeling and more on clear, objective insights.
Online assessment for hospitality roles
One of the biggest challenges that the hotel and hospitality sector faces is selecting good staff. Motivated, sociable, and skilled staff is a crucial part of the business. The staff acts as a primary point of contact for the customer and therefore has a major influence on the customer’s perception or experience. To help you select the right hospitality staff, TestGroup has specially developed an online assessment for the hospitality industry. This assessment is available at different job levels and measures the specific abilities that are crucial for working in the hotel and hospitality industry.
Step 1: Create a job profile with competencies
What expectations do you have in terms of personality, work experience, and other requirements for the new employee? Having a clear picture of the ideal employee is essential to make the right selection decision later on. Therefore, draw up a job profile containing a maximum of 10 abilities.
Step 2: Assess your applicant with an online assessment for the hotel and hospitality industry
Do you think you have found the right candidate? To verify whether the intended candidate has the necessary abilities, you can employ psychological tests or an online assessment.
With an online assessment for the hospitality industry, you immediately get a clear answer to your question of whether a candidate is suitable for the position. You test candidates for characteristics that determine success in your organization: personality, abilities, and intelligence. An online assessment gives you an objective picture of a candidate's qualities and weaknesses, allowing you to immediately pick out unsuitable applicants.
Step 3: Order an online assessment for your candidate
There are no waiting times when you want to register a candidate for an online assessment. Our client support team can immediately help you set up the assessment, including the right mix of tests such as a 4 color personality test and a Big Five personality test.
You also have full flexibility in the testing location, whether the candidate completes the assessment at home or at your office. The competencies below (standard) are measured in the online assessment for the hotel and hospitality industry. Of course, we can modify the test set and adapt the competencies to your unique job profile.
Competencies
Customized online assessments
The competencies can also be adapted in the form of a customized online assessment. You then determine the abilities that are included in the assessment.
Sample report
Download an example report of the online assessment for hospitality staff here.
Components
Personality Test - 45 minutes
Cognitive Ability Test - 60 minutes
Order
An online assessment is ready for you within just 1 hour. We will of course help you interpret the results. You can order an online assessment here.
Video: The Bridge Assessment Platform
With an account on the Bridge Assessment Platform, you can invite candidates, administer online assessments, and order reports, 24 hours a day, anywhere in the world. The Bridge Assessment platform is used by companies, governments, psychologists, recruiters, and coaches in over 20 countries. The system is easy to use, so there is no need for extensive training. Also, you can start immediately; your account will be ready in just 1 day.
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What is an online hospitality assessment?
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An online hospitality assessment is a set of tests candidates complete online to check whether they fit a role in hospitality. It helps you make better hiring decisions for hotels, restaurants, catering, and other service-focused environments.
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Why use an assessment when hiring hospitality staff?
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Because hospitality roles require more than experience. You want people who stay friendly under pressure, work well in a team, and handle guests professionally. An assessment adds objective insights next to the CV and interview.
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What does a hospitality assessment measure?
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Depending on the role, you can measure personality, cognitive ability, and job-related competencies such as service mindset, cooperation, initiative, and commercial awareness.
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Which hospitality roles is this suitable for?
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It works well for front-of-house and back-of-house roles, as well as team leaders and managers. You can use it for entry level positions and for higher job levels.
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How does TestGroup’s online hospitality assessment work?
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You choose the assessment setup that matches the role, invite candidates, and they complete the assessment online. After completion, you receive a clear report you can use to compare candidates and prepare interview questions.
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Can candidates complete the assessment from home?
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Yes. Candidates can complete it remotely, so you do not need to schedule a test location. That is useful in hospitality where speed matters.
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How long does the assessment take?
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That depends on the modules you choose. Many organizations use a combination that takes roughly between 45 and 60 minutes per module, or a shorter setup for fast screening.
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What competencies can be measured in a hospitality assessment?
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Common competencies for hospitality roles include:
Helpful
Cooperative
Keeping an overview
Structuring work and prioritizing
Keeping customers satisfied
Identifying customer needs
Commercial thinking
Entrepreneurial mindset
Results orientation
Proactive behavior and initiative
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Can we customize the assessment to our job profile?
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Yes. You can adapt the competency set to your role, team, and service concept. This helps you test what really predicts success in your organization.
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What do I receive after a candidate completes the assessment?
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You receive a report with clear results and practical interpretation. It highlights strengths, attention points, and fit with the role, so you can make decisions faster and ask better interview questions.
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Can we discuss the results with a TestGroup consultant?
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Yes. If you want, you can review the outcomes with a TestGroup consultant, so you know how to interpret the report and how to use it in your final decision.
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Is an online hospitality assessment only available to organizations?
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Yes. TestGroup’s online assessments are designed for companies and organizations, not for private individuals.
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How quickly can we get started?
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In most cases you can start quickly. This is designed for hiring situations where you want speed, especially during peak seasons and high volume recruitment.
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Should I use a one-off assessment or a platform account?
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If you use assessments occasionally, a one-off setup can be enough. If you hire frequently or want to manage assessments in-house, an account on the Bridge Assessment Platform is a practical option for inviting candidates and managing reports at scale.
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