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Select hospitality staff with online assessments

Wednesday 05 June 2024

One of the biggest challenges that the hotel and hospitality sector faces is selecting good staff. Motivated, sociable, and skilled staff is a crucial part of the business. The staff acts as a primary point of contact for the customer and therefore has a major influence on the customer’s perception or experience. To help you select the right hospitality staff, TestGroup has specially developed an online assessment for the hospitality industry. This assessment is available at different job levels and measures the specific abilities that are crucial for working in the hotel and hospitality industry.

Step 1: Create a job profile with competencies

What expectations do you have in terms of personality, work experience, and other requirements for the new employee? Having a clear picture of the ideal employee is essential to make the right selection decision later on. Therefore, draw up a job profile containing a maximum of 10 abilities.

Step 2: Assess your applicant with an online assessment for the hotel and hospitality industry

Do you think you have found the right candidate? To verify whether the intended candidate has the necessary abilities, you can employ psychological tests or an online assessment.

With an online assessment for the hospitality industry, you immediately get a clear answer to your question of whether a candidate is suitable for the position. You test candidates for characteristics that determine success in your organization: personality, abilities, and intelligence. An online assessment gives you an objective picture of a candidate's qualities and weaknesses, allowing you to immediately pick out unsuitable applicants.

Step 3: Order an online assessment for your candidate

  • Contact us to request an online assessment for the hospitality industry;
  • Rates starting from € 110;
  • Only available to companies and organizations;
  • We will prepare the online assessment for you the same day;
  • Your candidate completes the online assessment;
  • If desired, you can go through the reports by telephone afterwards with a TestGroup consultant;
  • Big purchase? Then get your own account on the Bridge Assessment Platform.

There are no waiting times for registering a candidate for an online assessment. Our client support team can immediately help you prepare an online assessment for your candidate. You also have flexibility in your choice of testing location, whether it be at the candidate's home or at your office. The competencies below (standard) are measured in the online assessment for the hotel and hospitality industry. We can, of course, modify or adapt these abilities to your unique job profile.


  • Helpful
  • Cooperative
  • Analyzing and keeping an overview
  • Structuring work (separating main and side issues)
  • Keeping customers happy (relationship management)
  • Identifying customer needs
  • Commercial thinking and working
  • Entrepreneurial mindset
  • Results-oriented
  • Proactive (showing initiative)

Customized online assessments

The competencies can also be adapted in the form of a customized online assessment. You then determine the abilities that are included in the assessment.

Sample report

Download an example report of the online assessment for hospitality staff here.


Personality Test - 45 minutes

Cognitive Ability Test - 60 minutes


An online assessment is ready for you within just 1 hour. We will of course help you interpret the results. You can order an online assessment here.

Video: The Bridge Assessment Platform

With an account on the Bridge Assessment Platform, you can invite candidates, administer online assessments, and order reports, 24 hours a day, anywhere in the world. The Bridge Assessment platform is used by companies, governments, psychologists, recruiters, and coaches in over 20 countries. The system is easy to use, so there is no need for extensive training. Also, you can start immediately; your account will be ready in just 1 day.

This is what our satisfied customers say about us

“For Young Group, the results of The Bridge Personality tests do not only provide insights into recruitment. They are also a guideline for the long term, both for the manager and for the development of the employee.”

Anne Huijgen

Young Group